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RETURN POLICY

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

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Additional non-returnable items:
* Gift cards
* Downloadable products

To complete your return, we require a receipt or proof of purchase (Example: e-mail)

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There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at contact@gemmologyobsession.co.uk.

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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item (If available), send us an email at contact@gemmologyobsession.co.uk

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Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping
To return your product, you should e-mail us asking for a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • How can I contact you?
    You can reach me via email at contact@gemmologyobsession.co.uk or through my Instagram page @gemmologyobsession.
  • What is Gemmology Obsession?
    Gemmology Obsession is an educational platform dedicated to gems, diamonds, and jewellery. I provide expert insights, buying guides, and educational content for gem enthusiasts and jewellery lovers.
  • Who runs Gemmology Obsession?
    Gemmology Obsession is run exclusively by me, Dimitri Zlatev, a jewellery professional with extensive industry experience, specializing in diamonds, gemstones, and pearls.
  • How can I support Gemmology Obsession?
    Engage with my content, share my posts, and consider purchasing through my links. Your support helps me grow and continue providing valuable content.
  • Can I request a specific topic for your content?
    Absolutely! I love hearing from my community. Send me a message with your suggestions.
  • Do you provide gemstone identification services?
    Currently, I do not offer direct identification services, but I provide guidance on how to get your gemstones tested by accredited laboratories.
  • Do you ship internationally?
    Yes, I offer international shipping. Costs and delivery times vary based on location. For full list of countries please visit the page here
  • Do you ship internationally?
    Yes, I offer international shipping. Costs and delivery times vary based on location. For a full list of countries, please visit the shipping page on my website.
  • Can I collaborate with Gemmology Obsession?
    I’m open to collaborations with brands and educational institutions. Get in touch for partnership opportunities via email at contact@gemmologyobsession.co.uk.
  • Do you work with influencers?
    Yes, I occasionally collaborate with influencers who align with my brand. Contact me for more details via email at contact@gemmologyobsession.co.uk.
  • Do you attend gem and jewellery trade shows?
    Yes! I frequently attend industry events like Inhorgenta Germany, Jewellery Show London, Goldsmiths’ Fair, and Get Stoned. Follow my journey on Instagram or get in touch via email at contact@gemmologyobsession.co.uk.
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